Thanks for your comments regarding varying degrees of success on different surfaces & the information below should be of assistance to you and answer your questions.

FOR BEST RESULTS

1. If treating an area where pre-cleaning has recently occurred (to clean up an accident) please rinse this area thoroughly with clean water only.

WHY? To remove any residual chemicals as these will otherwise inhibit the pro-biotics.

2. Allow the washed area to dry fully.

WHY? Any residual water would dilute Pet Pong Gone when applied and reduce its efficacy.

3. When applying, spray liberally so that the Pet Pong Gone liquid is able to penetrate fully into the fabric / upholstery.

WHY? To provide the pro-biotics with a route deep into the fabric so that they can reach all problem areas. They aren’t able to move on their own so they need the liquid they are in to carry them.

4. Repeat applications daily if needed.
WHY? On surfaces like carpets or couches, the bad bacteria can be located quite a long way from the surface due to the porosity of these materials. It can take several applications for the pro-biotic bacteria to get to the cause of the problem so re-spraying the area thoroughly at daily intervals is advised.

Thank you for your recent review of Pet Pong Gone and I am very sorry it did not meet your expectations and we would of course be more than happy to provide a full refund if that’s what you want. As you may have seen when you purchased online, the majority of reviews for Pet Pong Gone are very positive.

Pet Pong Gone is still a relatively new product and while thoroughly tested prior to launch, there’s nothing like real live usage in homes to get real results under different situations. The major benefit of Pet Pong Gone is that is has live probiotic bacteria that seek out the bad odour causing bacteria and deals to them, thereby eliminating the odour.

I know you have applied the product as our instructions over the phone & on the bottle advised, however there are some variables that may indeed affect the efficiency of Pet Pong Gone.

It seems in some situations, if Pet Pong Gone is applied to a wet washed area or where there may have been any detergents or chemicals used, this can hinder the ability of the probiotic to do the job. Additionally as you have found on surfaces like carpets or couches, the bad bacteria can be quite deep seated due to the porosity and it can take several applications to get to the cause of the problem.

If you have indeed used a chemical type cleaner or the carpet is still wet after a “wet clean”, this can actually impact on the efficiency of the live probiotic bacteria in Pet Pong Gone however I would suggest with perseverance you should have success.

We have already flagged looking at our labels and instructions on the bottle & online, and we have updated information about application to different surfaces within our store network.

If you are still not happy, please take the product back to the store you purchased it from & they will refund your purchase in full.

Hi J.C.

Thanks for the additional information which gives us a better understanding of your experience and helps us help others moving forward.
We have already flagged looking at our labels and instructions as well as updating information about application to different surfaces within our store network.

Pet Pong Gone is still a relatively new product and while thoroughly tested prior to launch, there’s nothing like real live testing in peoples homes to get real results under different situations. The major benefit of Pet Pong Gone is that is has live probiotic bacteria that seek out the bad odour causing bacteria and deals to them, thereby eliminating the odour. It seems in some situations, if Pet Pong Gone is applied to a wet washed area or where there may have been any detergents or chemicals used, this can hinder the ability of the probiotic to do the job. Additionally on surfaces like carpets or couches, the bad bacteria can be quite deep seated due to the porosity and it can take several applications to get to the cause of the problem.

Hopefully your use of a carpet cleaner will help and your carpet will remain odour free. I would suggest once it is fully dry and there is minimal chemical residue left, perhaps spray the area again with Pet Pong Gone to get to any remaining bacteria.

In addition, please call back in to the Dunedin shop for a full refund of the product.
If I can be of any further assistance please don’t hesitate to contact me.

Many thanks Bruce

Sorry Pet Pong Gone didn't work as you expected. A couch can be tricky to 'get to the bacteria source' given the soak through the fabric into the cushioning and beyond. I suggest perserverance, even spraying the underside of everything if possible as that's where the odour causing bacteria may have got to with the porosity of the material. I'm sure with perserverance you'll get the result you're after.

What a fantastic result & thanks so much for sharing. It really is an amazing product which is rapidly becoming a customer favourite.